Refund Policy

Customers can send back an order within 7 (seven) business days of receiving it, as long as the items are unopened, in their original condition, and have all the original seals, packaging, labels, shrink wrap, and boxing intact.

Customers will need to contact Customer Service at hello@toyhub.store in order to get approval to send an item back. If an item is received back without prior approval we will be unable to issue a refund and the package will be returned to the sender.

In the unlikely event you receive a defective product, you may exchange the defective product for a duplicate item. 

Sorry, no merchandise credit can be issued.

For all items with a cost of $85 or less, the request for replacement must be submitted within 20 days of the invoice date. For all items with a cost of $85 or more, the request for replacement must be submitted within 60 days of the invoice date.

To Exchange a Defective Item:

1. Email Customer Service at hello@toyhub.store to receive a Returned Merchandise Authorization (RMA) number.

2. Write your RMA number on the product’s original packaging. (Sorry, returns cannot be accepted without an RMA number prominently displayed on the exterior of the packaging containing the defective item. Packages without an RMA number will be returned to the sender.)

3. Package the product with all batteries and accessories that came with your product. Be sure to include a copy of your original invoice and circle the listing of the product that is defective.